FAQ
Frequently Asked Questions
Answers to common questions about ecallcc, ecallpbx, ecallWA, and how we work with businesses across India.
What is Konnect Communications?
Konnect Communications is a cloud telephony pioneer based in Nagpur, offering three connected products — ecallcc (cloud contact center), ecallpbx (cloud IP-PBX), and ecallWA (Official WhatsApp Business API) — serving 300+ businesses across India.
Which cities do you serve?
We’re headquartered in Nagpur and serve businesses across major Indian cities including Pune, Mumbai, Delhi, Bangalore, and more. Visit our Locations page for the full list.
How do I get started?
Message us on WhatsApp or call +91 8390456566 to book a free demo. We’ll walk through which product fits your business and get you set up, typically live within 24 hours.
Do I need any hardware to use ecallcc?
No. ecallcc is fully cloud-based — your team can take and manage calls from any device with an internet connection, with no phones, servers, or wiring to install.
How fast can I get set up?
Most businesses are live within 24 hours of signing up, including virtual number provisioning and basic IVR setup.
Can ecallcc integrate with my existing CRM?
Yes — ecallcc supports CRM integration so call data and screen pop information can flow directly into the tools your team already uses.
Is there a setup cost for ecallpbx?
No setup cost, no hardware or software investment. You pay a simple per-user monthly fee based on your plan.
Can I keep my existing phone number?
In most cases, yes — our team can help port your existing number onto ecallpbx during onboarding. Reach out on WhatsApp to confirm for your specific carrier.
How many extensions can I add?
Our Pro plan includes unlimited team extensions. See the Pricing page for full plan details.
Is ecallWA the official WhatsApp Business API?
Yes. ecallWA is built on the Official WhatsApp Business API by Meta — not an unofficial or third-party workaround. Your number gets the same green tick verification path as any official Business API user.
Can I keep my existing WhatsApp number?
Yes, your existing number can be migrated onto the Business API. Note this requires deleting it from the regular WhatsApp/WhatsApp Business consumer app first — our team walks you through this during setup.
How many agents can use one WhatsApp number?
The Basic plan supports up to 2 agents, and Pro supports up to 5 agents and departments, all sharing one verified number through our shared inbox.
Is there a free trial?
Reach out on WhatsApp or call us to discuss a trial or demo period tailored to your specific use case.
Can I switch plans later?
Yes, you can upgrade from Basic to Pro (or to a custom Enterprise plan) at any time as your team grows.
Do you offer bundled pricing across products?
Talk to our team about bundling ecallcc, ecallpbx, and ecallWA together — we can put together a custom quote for businesses using more than one product.