ecallcc — Cloud Contact Center
A missed call is a missed business opportunity.
ecallcc is a complete cloud-based contact center for growing businesses — track and analyze every call, route it to the right agent, and respond professionally every time. No hardware, no software investment, live in 24 hours.
Cloud contact center with routing, IVR, and analytics — live in 24 hours.
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Key Features
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Caller context appears the moment the phone rings, right alongside a built-in mini CRM.
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Coach agents live and record every call to evaluate performance and improve customer experience.
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Control exactly which numbers reach your team, and which get filtered automatically.
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Push call data straight into your existing CRM, with a built-in workflow manager to automate the rest.
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Connect call data directly to your existing campaign and conversion tracking.
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Start with 10 concurrent calls and scale your queue up as your support team grows.
Built For
Healthcare
Fintech & BFSI
Logistics
BPO & Outsourcing
Education
Communications Dashboard
View your organization tree, call analytics, missed-call details, call recordings, and weekly or monthly trends — all in one dashboard. Record each call to evaluate agent performance and improve customer experience over time.
Mobility
Pop-up details give every call context, and a built-in dialer lets your team call directly from their mobile contacts — wherever they’re working from.
✓ Track and monitor performance of your teams
✓ Facilitates easy scale up or scale down
✓ Offers a pay-as-you-go model — zero infrastructure cost
✓ Tracks calls from a single mobile for personal and official use
✓ Backed by a 24×7 Network Operations Center
✓ Improve workforce productivity
✓ Reduce time to market
✓ Build a better brand image
✓ Get linked performance and transparency
✓ Record calls for valuable insights