[BUILD LAYERSLIDER HERO HERE LATER]
ecallcc — Cloud Contact Center
ecallcc is a complete cloud-based contact center for growing businesses — track and analyze every call, route it to the right agent, and respond professionally every time. No hardware, no software investment, live in 24 hours.
Key Features
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Caller context appears the moment the phone rings, right alongside a built-in mini CRM.
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Coach agents live and record every call to evaluate performance and improve customer experience.
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Control exactly which numbers reach your team, and which get filtered automatically.
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Push call data straight into your existing CRM, with a built-in workflow manager to automate the rest.
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Connect call data directly to your existing campaign and conversion tracking.
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Start with 10 concurrent calls and scale your queue up as your support team grows.
Built For
Communications Dashboard
View your organization tree, call analytics, missed-call details, call recordings, and weekly or monthly trends — all in one dashboard. Record each call to evaluate agent performance and improve customer experience over time.
Mobility
Pop-up details give every call context, and a built-in dialer lets your team call directly from their mobile contacts — wherever they're working from.
✓ Track and monitor performance of your teams
✓ Facilitates easy scale up or scale down
✓ Offers a pay-as-you-go model — zero infrastructure cost
✓ Tracks calls from a single mobile for personal and official use
✓ Backed by a 24×7 Network Operations Center
✓ Improve workforce productivity
✓ Reduce time to market
✓ Build a better brand image
✓ Get linked performance and transparency
✓ Record calls for valuable insights